Call centers in Hungary

A special report

Philippovich Ákos, 2007. All rights reserved.

This report gives an overview of the Hungarian call center market, based on the personal experiences and surveys of the author. This report examines the call centers from the technological and business integration point of view, and does not deal with HR or other issues. To be able to give you relevant data, we analyzed some published reports as well.

Table of contents

1      Situation analysis. 2

1.1       Political situation. 2

1.2       Economic. 2

1.3       Foreign Investment 3

1.4       Currency Convertibility. 4

1.5       Economic prospects for 2007-2010. 4

1.6       Social 4

1.7       Technical 4

2      Market definition. 6

2.1       Market demographics. 6

2.2       Vendors. 7

3      Current picture of the call center market 8

4.     FORECAST. 12

6. References: 14